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Contracts and Agreement, Maintenance Contract

What is a maintenance contract?

A maintenance contract is basically a written document which constitutes the terms of an agreement between a client and a maintenance service provider. The client can be a consumer who gets a warranty for purchases of mechanical equipment. The overall purpose of a maintenance contract is to have consistent fees and regular availability of the service provider at saving over random or emergency calls. By securing a maintenance contract for the service provider, the client typically garners savings through the fixed or reduced fees and also gets a regular relationship with a service provider.

Why do you need a maintenance contract?

  • Guaranteed repair time to keep your hardware and production line running

  • Immediate telephone support to resolve repairs quickly and efficiently

  • Technical expertise of engineering team from maintenance service provider

  • Dedicated service schedules

  • Provides emergency service, when time is of essence and you need quick services

  • All standard parts and labor costs covered by the maintenance contract, hence, ensures cost savings for the time period of the contract

  • Paves way for longevity of operations as by sticking to a routine maintenance schedule, hardware will need to undergo thorough inspections designed to catch any serious issues

  • The best option for hardware which is out of guarantee time period or has been functional over a long period of time.

What are the different types of maintenance contract that service provider can enter?

Maintenance contracts apply to a wide range of products including printers, handheld computers, scanners, and software. They vary on the level of response you require:

Onsite contracts: an engineer will visit your site and respond within a period of time that you choose which typically ranges from 4 hours, 8 hours to 5 days. The quicker the response the greater the cost, but consider the cost of your hardware and production line fails!

Hot swap contracts: Ideal if you don’t need onsite support but require a next day replacement for your hardware. Hot swap works simply by a replacement hardware being sent to your site while the faulty hardware is sent away for repair. A lower cost option than an onsite contract, with next day turnaround.

Return to base contracts: Ideal if don’t need next day support – options include 3 to 5 days. Simply courier your hardware to the repair workshop and it will be fixed within a specified number of days. This is ideal for lower cost desktop and mid-range printers that are not mission critical or where you have a stock of spare printers. Return to the base is not recommended for larger, industrial printers because it is not always easy to find the packaging to ensure that the printer is not damaged in transit.

What should all your maintenance contract consist of?

Billing Structure: It is important to specify how you are going to pay the maintenance service company, whether you are going to pay them on an annual basis or on the basis of a number of services.

Scheduling: Another clause to add in the contract is regarding the schedule of services and routine maintenance schedule alongside the kind of contract you want.

Termination of Services: The clause regarding when and in what circumstances would the client terminate the services of the maintenance company shall also be included. Also, it should be included in the contract that in the case of any dispute, the matter should be referred to arbitration or the parties are free to go to court.

Scope and Term: The contract shall clearly specify the terms and scope of the services to be provided by the maintenance service provider with no ambiguity.

Duration of contract: The duration of the contract should be specified in the contract.

Other expenses: The contract should also contain the details regarding the other expenses like the cost of the hardware to be replaced would be paid by the client or the maintenance service provider.

We at Wazzeer have been experts in delivering Maintenance Contracts due diligence, negotiation matters, Contract drafting and other regulations, we would be glad to provide you a consultation on this matter, happy to help let’s connect

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Contracts and Agreement, License, Uncategorized
  1. Music License: You can use a free public domain or CC 3.0 licensed music from the web, however, most of the time it’s tough to find good music suitable for your game there. You would also need to buy a license for the sound effects that have been copyrighted.
  2. Employee Contract: You will need this for hiring any full or part-time employees. Employee Contract can determine the pay schedule, when the employee will receive pay, any paid holidays, paid sick days or paid vacation days, and other various things. It helps you and your employee understand what you are offering him or her.
  3. General Contract: It is somewhat similar but can be used for contract hires and freelancers who work for you.
  4. Confidentiality Agreement: It is for anyone working with you on your game. This one is important as it states that anything created for the game is owned by your company, and not the creator. This protects your company from your employees or your contract hires from stealing your intellectual property and claiming it is their own.
  5. User Agreement: It is also known as a software license or end user license agreement?. Through this, the user agrees to the privilege of using or purchasing your software and promise to comply with all the restrictions stated in the user agreement.
  6. Privacy Policy: This is for the purpose of telling how you use any information that your users give to you, either on your website or your game/app. It also states that you will protect your users information and it publically states what information is required in order to use your service.
  7. All Rights Reserved: It tells that everything that is within your website or game/app is yours, you hold the right to use it, and unless otherwise stated people require your permission to use your stuff. It is for the purpose of protecting your stuff from theft and other claims on your stuff.
  8. Terms of Service: These are the rules you declare in order for someone to comment on your website, purchase a product from you or other services that you might offer. If someone were to break your rules, your Terms of Service would actually come into play and you can handle it accordingly.
  9. Unity License: You need to have any valid Unity license (either personal or pro) to submit your app. The license can be free one or a paid one, though pirated licenses will not work at all.
  10. Other Licenses: You also need to buy the license for the trademark stuff, like, if you want to use a specific car model in your car racing game you need to buy the license from the company, or if you want to buy a specific gun model it also requires a license.
  11. Adobe license: This one is important as you need Photoshop or Illustrator license. You can use Creative Cloud as one of the most potential solutions.
  12. Autodesk license: Autodesk license for 3D Max and/or Maya should also be taken in order to create 3D content. One can buy a monthly subscription instead of the perpetual license.
  13. Tax Registration: Indirect tax registration and Direct tax registration is something that is applicable to all businesses in India.
  14. IP protection: It’s the endearing competitive touch that you can give to your product.
  15. Funding Compliance: Raising funds involves multiple legal compliances that not just investor wants, but also you need to protect your relationship with investors.
We have been helping businesses like yours to get in touch with best lawyers and Accountants for years now, we would be glad to help you, let us know. Thanks!
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